We will gladly exchange any new equipment that is defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Used and close-out equipment does not carry this guarantee.
No refunds on special order items or vacuum tubes.
Satisfaction guarantee: You must be happy or you may refund your equipment to us for any reason within 7 days or receipt. You will be charged a re-stocking fee of 15%. In the cases of AH!, PrimaLuna, and Mystere products, our policy extends to 14 days, with a 10% restocking fee. Shipping is not refundable. Used equipment does not carry this guarantee. Items that are sold with "free shipping" will have the actual shipping cost deducted from the final refund amount.
Return Acceptance Policy
Equipment must be returned as new, in the same packaging received. A second box must be put around the factory boxes. Returned equipmnent will be inspected upon receipt.
All items are inspected upon receipt. The customer may be liable for any items that are returned damaged or missing parts. Items such as remotes and power cords can shift around in shipping and may damage the equipment. Make sure these items are packed securely.
Orders returned because it could not be delivered
If the shipping company is unable to deliver the order for any reason, or if the customer refuses to take delivery of their shipment, and it is returned to Upscale Audio, the order will be refunded minus the original shipping charge. The customer will also be responsible to pay any and all charges associated with the return shipping which will also be deducted from the final refund amount.